- We always aim to dispatch orders within 3 working days of your order.
- Please note that orders are only processed Monday to Friday 9-5pm
- UK orders are shipped via Royal Mail 2nd Class service which has a 2-3 day delivery estimate
- If you need your order in a rush, please let us know – we will always try our best get an order out quickly!
- Delivery is free for orders over £15 or are charged at £0.95 otherwise.
We are sorry, but we only ship within the UK. If you are an international customer and wish to request international postage rates please contact us at: firstname.lastname@example.org
In the unlikely case you are unhappy with your purchase or change your mind, you are entitled to a refund, provided:
- You return the item/s within 30 days of your purchase
- Your item must be unused and in the same condition that you received it.
- To complete your return, we require a receipt or proof of purchase.
In order to request a refund, please email email@example.com for return instructions.
You will be responsible for paying for your own shipping costs for returning your item, unless the goods are faulty. Shipping costs are non-refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then it will be processed and a credit will automatically be applied to your credit card or original method of payment within a few days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded, unless faulty.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org with details of the request.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.